SOPI d. o. o. (hereinafter referred to as the “Seller”) has its registered office in Komenda at the address Pod hrasti 1, 1218 Komenda with registration number 2182483000 and the tax number SI29530636.
1. General Provisions
1.1. Contracts with the Seller
Contracts with the Seller can only be entered into by legal entities or organizational units without legal personality, which, based on special regulations, have legal capacity, hereinafter referred to as the “Buyer”.
1.2. All provisions of these General Terms and Conditions
All provisions of these General Terms and Conditions apply to all contracts concluded between the Buyer and the Seller. These provisions can only be modified based on an individual written agreement signed by the authorized representative of the Buyer and the Seller.
The Seller’s General Terms and Conditions are published on the website https://www.sopi-dispensing.com under the tab “Terms & Conditions”.
1.3. The Seller does not agree with the General terms and conditions specified by Buyers
The Seller does not agree with the General terms and conditions specified by Buyers, the content of which differs from the content of the Seller’s General Terms and Conditions. Any additional or different terms specified by the Buyer are binding on the Seller only if expressly accepted by the Seller in writing.
1.4. If the Buyer regularly collaborates with the Seller
If the Buyer regularly collaborates with the Seller, the acceptance of the Seller’ General Terms and Conditions during the Buyer’s registration or when placing the first order is considered as acceptance of these General Terms and Conditions for all subsequent orders, unless a specific agreement with the Seller defining the terms of execution of that order has been concluded. If, during the duration of the business collaboration, the Seller changes the General Terms and Conditions, the acceptance of the amended General Terms and Conditions by placing the first order after the publication of the amended General Terms and Conditions is considered acceptance for all subsequent orders.
1.5. In case different versions of these General Terms and Conditions are drafted
In case different versions of these General Terms and Conditions are drafted in foreign languages, the text and interpretation in the Slovenian language are decisive in case of any deviation from the Slovenian text or in case of differences in opinions regarding the interpretation of any provision.
2. Prices
2.1. All information about products, including prices, published on the website https://www.sopi-dispensing.com or in other informational materials, is only a proposal for entering into a contract and does not constitute as an offer. All prices on the website are expressed in euros (EUR) and may change without prior notice.
2.2. The currently valid selling price
The currently valid selling price is the price indicated on the website https://www.sopi-dispensing.com at the time of placing the order, unless the Buyer has agreed in writing with the Seller on a different price.
2.3. The valid price in the case of advance payment for the purchase of specific goods
The valid price in the case of advance payment for the purchase of specific goods is the price stated on the proforma invoice. The price stated on the proforma invoice is valid only until the last day of the payment deadline specified in that proforma invoice.
2.4. Prices on the website https://www.sopi-dispensing.com are quoted in EUR
Prices on the website https://www.sopi-dispensing.com are quoted in EUR and do not include VAT. Prices never include shipping costs.
2.5. The goods remain the property of the Seller
The goods remain the property of the Seller, until the purchase price is fully settled, and ownership is transferred to the Buyer at the moment of full payment for the goods.
2.6. Prices from the online store are valid only when purchasing through the online form
Prices from the online store are valid only when purchasing through the online form.
2.7. Seller reserves the right to change prices
Seller reserves the right to change prices in case they are incorrect on https://www.sopi-dispensing.com. In agreement with the Buyer, the price is corrected, or the order is cancelled.
3. Ordering Process
3.1. The Seller accepts orders by email and through the B2B online platform https://www.sopi-dispensing.com.
3.2. The Seller is not responsible for the consequences of incorrect or illegible orders placed by the customer, especially for irregularities causing late delivery of the ordered goods.
3.3. Placing an order is not binding on the Seller
Placing an order is not binding on the Seller, and the absence of a response does not imply silent acceptance of the order. The purchase agreement between the Seller and the Buyer is concluded at the moment when the Seller confirms the receipt of the order, namely with an electronic message sent to the Buyer’s email address. From that moment, all prices and other conditions are binding for both the Seller and the Buyer.
3.4. Goods can be ordered only in quantities equal to multiples of the specified quantity for each product (if that quantity is not specified, it defaults to 1), and the ordered quantity must not be less than the minimum quantity specified in the price list.
3.5. After placing an order on the B2B online platform
After placing an order on the B2B online platform, a confirmation of the order with delivery deadlines is sent in the shortest possible time. If the Buyer does not communicate in writing that they do not agree with the delivery deadlines, the order is binding.
4. Delivery of Goods
4.1. The Buyer bears the shipping costs
The Buyer bears the shipping costs unless otherwise agreed by a special contract between the Buyer and the Seller.
4.2. For orders less than EUR 100.00, a shipping preparation fee of EUR 10.00 will be charged.
4.3. Transport costs are added to the order
Transport costs are added to the order and charged with the first shipment of goods from a specific order. If, at the request of the Buyer, additional goods are added to subsequentshipments of goods from a specific order, such a shipment is treated as a new order, and transport costs are charged for it. If the package’s weight exceeds the flat rate value or dimension, costs are calculated based on the actual values.
4.4. Delivery times are indicative
Delivery times are indicative, unless the Buyer and the Seller have agreed on a specific delivery time through a special contract.
4.5. Goods can be picked up at the Seller’s headquarters
Goods can be picked up at the Seller’s headquarters, i. e. at the SOPI d.o.o. headquarters, Pod hrasti 1, 1218 Komenda, only by prior arrangement and choosing this option.
5. Sales Documents
5.1. The Seller issues sales documents for each completed order.
6. Payment Methods
6.1. The Seller allows the following payment methods: bank payment by proforma invoice or bank payment within the individually agreed payment term with the Buyer.
6.2. The Seller reserves the right to charge statutory default interest if the Buyer fails to settle their obligations on time.
6.3. The Seller reserves the right to reject order acceptance, stop order execution, or shipment of ordered goods if the Buyer is behind with payments or if their legal or financial position may cause payment difficulties in the future, or if the Seller doubts the financial position of the Buyer.
7. Warranty
7.1. Items have a warranty if stated on the warranty certificate or invoice
Items have a warranty if stated on the warranty certificate or invoice. The warranty is valid when following the instructions on the warranty certificate and presenting the invoice. Warranty periods are specified on warranty certificates or invoices. Information about the warranty is also provided on the product presentation page. If there is no information about the warranty, the item either has no warranty or the information is currently unknown. In the latter case, the Buyer can contact the Seller, who will provide up-to-date information.
8. Complaint Procedure
8.1. All complaints regarding the quality or quantity discrepancies of goods are filed in writing with the complaints department at the address: sales-support@sopi-dispensing.com.
8.2. Return of defective or mistakenly delivered goods can only be done after obtaining the Seller’s consent. Goods can be returned only with a shipment without cash on delivery.
8.3. Upon receiving the complaint and the complained goods (if the Seller finds that an inspection of the goods is necessary for handling the complaint), the legitimacy of the complaint is examined. If the complaint is recognized, only offsetting with current liabilities or replacement of the goods with non-defective goods is possible.
8.4. The complaint must contain a detailed description of the reasons for the complaint, a copy of the purchase receipt, and a statement about the desired method of resolving the complaint.
8.5. Complaints regarding the quantity of goods and external visible defects must be filed within eight (8) days of receiving the goods. Complaints related to non-visible defects must be filed within eight (8) days of discovery but no later than three (3) months from the day of receiving the goods.
8.6. If the goods were delivered in a condition indicating handling damage during transport, a record with a description of the damage must be compiled in the presence of the carrier. Such a record, signed by the carrier, is the exclusive basis for a complaint.
8.7. The Seller’s liability for the delivery of defective products is limited to the exchange of goods or a refund of the amount paid.
9. Limitation of Liability
9.1. The Seller is not liable for damages resulting from a breach of the delivery deadline, delivery of products with parameters other than described in the online offer, non-delivery of the product, or changes in prices. The Seller does not take responsibility, especially for production downtime, lost profits, or loss resulting from non-delivery of suitable goods within a specified period. The above limitations do not apply if the Seller and the Buyer have entered into a special contract for the supply of specific goods, which precisely specifies the delivery conditions and liability for a breach of these conditions.
9.2. The Seller is not responsible for the consequences of using delivered products that are not in line with their intended purpose.
9.3. The Seller is not responsible for errors in technical documentation available on the website https://www.sopi-dispensing.com.
9.4. The Seller also reserves the right to supply goods with parameters other than those listed in the online store. Upon receiving the goods, the Buyer must verify whether its properties meet their requirements. Product parameters and descriptions in the offer are only indicative and cannot be the basis for damage claims. The Buyer is responsible for the correct use of the goods.
9.5. The Seller is not responsible for the unlawful use of the goods.
9.6. The Seller’s liability for non-performance or improper performance of an order and for liability arising from a warranty is limited to the loss suffered by the customer, up to the amount equal to the purchase price paid for the goods related to the improper performance or non-performance of the order. According to the Seller’s discretion, performed repair, replacement of defective goods with non-defective goods, or a refund of the price paid for those goods, constitutes a settlement of all customer claims arising from the supply of defective goods.
10. Force Majeure
10.1. The Seller is not responsible for the non-performance of contractual obligations in whole or in part if external events occur that can be defined as “force majeure”, and over which the Seller has no control. The term “force majeure” includes all events occurring after the conclusion of the contract that cannot be foreseen and over which the Seller has no influence, especially war, riots, natural disasters, communication disruptions, and strikes.
10.2. If the duration of “force majeure” exceeds four weeks, both the Seller and the Buyer can immediately cancel the order for the delivery of goods without liability for damages resulting from the termination of the contract due to “force majeure”.
11. Applicable Law and Dispute Resolution
11.1. The General Terms and Conditions apply until the publication of amended conditions in official business materials and in the Supplier’s offer.
11.2. Slovenian law governs these General Terms and Conditions
Slovenian law governs these General Terms and Conditions. All disputes will be resolved at the first instance by the competent court in Ljubljana, Slovenia, excluding all other courts, without prejudice to the Buyer’s right to call upon the Seller to appear before a court with jurisdiction under the usual rules of law.
11.3. The Buyer cannot transfer itsrights, obligations, and claims arising from the contract with the Seller without the prior written consent of the Seller.
11.4. If any provision of these General Terms and Conditions is deemed invalid or ineffective by a court order or due to a change in legislation, the remaining provisions of these General Terms and Conditions shall remain in force.
12. Personal Data Protection
SOPI d. o. o. undertakes to use the Buyer’s personal data under the conditions specified by the relevant regulations governing this area. By accepting these General Terms and Conditions, the Buyer agrees that the Seller may use their personal data in connection with the implementation of sales contracts for the offered goods. Upon the Buyer’s request, personal data will be deleted.